Every support ticket gets a target first-response time based on your plan.
| Plan | Priority | Target first response |
|---|---|---|
| Artist | Standard | within 24 hours |
| Label | Standard | within 24 hours |
| Artist Pro | Priority | within 6 hours |
| Label Pro | Priority | within 6 hours |
These are targets for our first reply. Complex cases, such as store investigations or rights disputes, may need more time to solve completely, and we will keep you updated in the ticket.
Get the fastest answer
- Use a support ticket from your dashboard (Help & Support → New Request) instead of email. Tickets go straight to the right team.
- Choose the right category: Technical, Billing, Distribution, Content, Account or Other. There are also dedicated categories for TikTok sound matching, YouTube Official Artist Channel requests, Meta song mapping and YouTube remapping.
- Include the details: release title, UPC/ISRC, store, and screenshots or links.
- Keep one ticket per issue. Reply in the same ticket instead of opening a new one.
Live chat
You can also start a chat with the chat button on the DistroVibe website and in this help center.
- General support: support@distrovibe.com
- Privacy and data requests: privacy@distrovibe.com
- Legal and DMCA notices: legal@distrovibe.com
See How to Create a Support Ticket for a step-by-step guide.