Every support ticket gets a target first-response time based on your plan.

| Plan | Priority | Target first response |
|---|---|---|
| **Artist** | Standard | within 24 hours |
| **Label** | Standard | within 24 hours |
| **Artist Pro** | Priority | within 6 hours |
| **Label Pro** | Priority | within 6 hours |

These are targets for our **first reply**. Complex cases, such as store investigations or rights disputes, may need more time to solve completely, and we will keep you updated in the ticket.

## Get the fastest answer

1. **Use a support ticket** from your dashboard (**Help & Support → New Request**) instead of email. Tickets go straight to the right team.
2. **Choose the right category**: Technical, Billing, Distribution, Content, Account or Other. There are also dedicated categories for TikTok sound matching, YouTube Official Artist Channel requests, Meta song mapping and YouTube remapping.
3. **Include the details**: release title, UPC/ISRC, store, and screenshots or links.
4. Keep **one ticket per issue**. Reply in the same ticket instead of opening a new one.

## Live chat

You can also start a chat with the chat button on the DistroVibe website and in this help center.

## Email

- General support: **support@distrovibe.com**
- Privacy and data requests: **privacy@distrovibe.com**
- Legal and DMCA notices: **legal@distrovibe.com**

See *How to Create a Support Ticket* for a step-by-step guide.