DistroVibe uses our own in-house Know Your Customer (KYC) identity verification architecture to comply with global digital streaming standards, secure master royalty payouts, and protect the platform from unauthorized activity.
If your identity check is incomplete, flagged, or pending review, your account may experience an onboarding hold or payout restriction until verification is completed. Below is a breakdown of our verification statuses and their impact on your DistroVibe account:
Verification Status Types
-
Approved: Your identity has been successfully verified by our automated compliance system. Distribution pipelines, catalog uploads, and wallet payouts are fully unlocked.
-
Declined: Verification was unsuccessful due to suspicious activity, tampered documentation, or mismatched records. Accounts with this status are restricted from delivery and withdrawals pending a manual compliance review.
-
Action Required / Incomplete: The submission was inconclusive due to missing steps, blurry files, or unreadable details. You will need to re-upload clear documentation through your verification portal.
-
Expired: Verification sessions automatically expire after 7 days if required documents are not submitted. You can initiate a new verification request directly from your dashboard.
Requirements for Fast Approval
To ensure your verification passes without delay:
-
Valid Physical Government ID: Submit an unexpired, original national ID card, passport, or driver's license (photocopies and screenshots of screens are automatically rejected).
-
Clear Document Photos: Ensure all four corners of the ID are visible, with zero glare, blur, or obstruction covering personal details and MRZ zones.
-
Clear Biometric Selfie: Complete the live selfie capture in good lighting without hats, heavy filters, or sunglasses so your face matches the document photo.
Common Reasons for Rejection or Flagged Sessions
-
Document Discrepancies: Expired IDs, digitally altered files, or unreadable text.
-
Biometric Mismatch: Live selfie scan does not align with the portrait on the submitted identification document.
-
Non-Physical Media: Uploading screenshots, digital PDFs, or scans from secondary device screens.
-
Obscured Details: Cut-off edges, poor lighting, or camera glare over crucial identification numbers.
Manual Review & Support
If your verification was declined or you need manual review assistance, open a KYC & Account Verification ticket directly in your dashboard or contact our compliance team at support@distrovibe.com.