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How to Create a Support Ticket

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Aziz G

Aziz G

Last updated on Aug 31, 2026

How to Contact DistroVibe Support

Need assistance with your DistroVibe account, release deliveries, or earnings? Our dedicated support team is available via our dashboard ticketing portal or direct email at support@distrovibe.com.

Method 1: Open a Ticket via the Dashboard (Recommended)

Opening a ticket directly from your account routes your inquiry to the specialized team member handling that queue:

  1. Access the Support Hub: Log in to your DistroVibe dashboard and head to the Support / Tickets section.

  2. Choose Your Topic Category:

    • Technical Issues: Platform errors, upload bugs, UI glitches, or AI Studio failures.

    • Billing & Subscriptions: Plan upgrades, invoice queries, or renewal statuses.

    • Payouts & Wallet: Balance withdrawals, transaction statuses, or banking errors.

    • Royalties & Accounting: Royalty splits, mechanical collections, and monthly reporting.

    • Publishing Administration: Global performance collection and sync licensing inquiries.

    • Artist Name Updates: Metadata revisions and profile name changes.

    • DSP Mapping & Remapping: Linking your releases to the correct artist profile across Spotify, Apple Music, or Amazon.

    • YouTube Official Artist Channel (OAC): Verification and claim requests for YouTube OAC status.

    • Social Platform Sound Matching: Manual audio mapping on TikTok, Instagram, and Facebook sound libraries.

    • Content Redelivery: Re-transmitting updated audio or metadata packages to DSPs.

    • KYC & Account Verification: Identity validation, tax documentation, and proof of rights.

    • Copyright & Infringement: Takedown notices, sample clearances, and ownership claims.

    • General Inquiries: Feature suggestions and non-categorized questions.

  3. Provide Context: Include relevant UPCs, ISRCs, release titles, error codes, and screenshots to expedite resolution.

  4. Submit & Track: Click Submit Ticket. You can track updates and reply directly within your dashboard or via email notification.

Method 2: Direct Email Support

You can also reach us by emailing support@distrovibe.com directly from the email address linked to your DistroVibe account. Include your account ID, relevant UPC/ISRC numbers, and a detailed description of the issue in your message.

Support Response Times

  • Artist Plan: Within 24 hours

  • Artist Pro & Label Plans: Priority queue (under 6 hours)