DistroVibe is a digital service that starts working for you as soon as you subscribe. For that reason we do not offer a money-back guarantee. Refunds are given only in the specific cases below.
This article summarises our Refund & Cancellation Policy. The full policy on the DistroVibe website is the binding version.
When we give refunds
We refund only:
- Billing errors, such as a duplicate charge or an amount charged by mistake.
- A paid service that DistroVibe could not provide for reasons within our control.
- A cancellation within 14 days of your first purchase, made before the service has started.
- Any other case in which consumer law requires a refund.
Renewal payments are not refundable.
When the service has started
At checkout you ask us to start your plan right away and confirm that, once the service has started, you can no longer cancel for a full refund. This confirmation is saved with your order and repeated in your welcome email.
The service counts as started once any of the following has happened:
- a release has been uploaded or submitted in your dashboard,
- ISRC or UPC codes have been generated for you,
- our team has started a quality check of your release,
- your release has been delivered to or published on any store.
If the law still gives you a right to cancel after that point, the part of the service already provided is deducted from the refund.
Other cases with no refund
- Mid-cycle cancellations. Cancelling stops the next renewal. The remaining days of the current period are not refunded.
- Forgotten renewals. Turn off renewal before it is processed if you do not want to continue.
- Store delays. Examples: a store taking longer to publish your music, putting it on the wrong artist page, or rejecting it under its own rules.
- Add-ons once our team has started working on them.
- Rule violations. Examples: copyright infringement (uncleared samples, stolen beats, bootlegs), artificial streaming, store fines, metadata manipulation, or artist impersonation and unauthorised AI voice clones.
How to request a refund
Open a support ticket from your dashboard under Billing, or email support@distrovibe.com, and include:
- the email address of your account,
- the plan and the purchase date,
- why you think the purchase should be refunded.
Our team reviews every request against this policy. Approved refunds go back to your original payment method within 5–10 business days, and the subscription ends when the refund is processed.
Please do not file a chargeback
Opening a payment dispute with your bank instead of contacting us is a breach of our terms. It leads to suspension of your account, removal of your catalogue from stores and a freeze on unpaid royalties. If something is wrong with a payment, contact us first. We are happy to help.
Cancelling
To stop your subscription from renewing, see Cancelling Your Subscription.