How to Create a Support Ticket

How to contact DistroVibe support

Need help with your account, releases or earnings? You can open a support request in your dashboard, use the live chat on our website and help center, or email support@distrovibe.com.

Method 1: Open a request in your dashboard (recommended)

A request from your dashboard goes to the right team and keeps the whole conversation in one place.

1. Open Support: Log in to your DistroVibe dashboard, click Help & Support in the sidebar, then click New Request.
2. Choose a topic:
   • Technical Support: Errors, upload problems, display issues or AI Studio problems.
   • Accounting / Billing: Subscriptions, invoices, payments, royalties, withdrawals and refund requests.
   • Distribution Support: Delivery questions, metadata change requests and redelivery.
   • Content Support: Questions about your audio, artwork, rights or documents.
   • Account Support: Login, security and account settings.
   • TikTok Manual Sound Match: Match your track to a TikTok sound.
   • YouTube Official Artist Channel Requests: Request YouTube Official Artist Channel (OAC) status.
   • Instagram and Facebook Song Mapping: Link your song to the right Instagram or Facebook profile.
   • YouTube Remapping: Move your releases to the correct YouTube channel.
   • General Inquiry: Feature suggestions and anything else.
3. Add details: Include release titles, UPCs, ISRCs, error messages and screenshots. Attachments can be up to 10 MB each.
4. Submit and track: Send your request. You can follow its status and reply under Help & Support in your dashboard.

Method 2: Email

You can also email support@distrovibe.com from the email address on your DistroVibe account. Include the relevant release titles, UPC/ISRC codes and a clear description of the problem.

For copyright and DMCA notices, email legal@distrovibe.com.

First-response targets