Managing Artist Profile Mapping & Release Separation

When a release is delivered to digital streaming platforms (DSPs) such as Spotify, Apple Music, and Deezer, the stores match the release metadata against existing artist profiles. If another creator shares your exact artist name, the store can mistakenly group your music onto someone else's page, assign another artist's track to your catalog, or create an unintended duplicate profile.

The best prevention is to link your existing profiles before you release: when you add an artist in Catalog > Artists > Add Artist, search for or paste your Spotify artist profile and add your Apple Music artist URL.

Before submitting a fix, determine the exact profile status so the request can be routed correctly.

Step 1: Identify Profile Ownership

Open the artist profile where the mix-up occurred on Spotify or Apple Music and examine the discography:

• Your song is on someone else's profile: Scroll to the oldest release on the page. If the earliest catalog belongs to another artist, that profile belongs to them, and your new release was misdirected.

• Another artist's music is on your profile: If the earliest release is genuinely yours, the profile belongs to you, and an external release has landed on your page by mistake.

• A duplicate profile was generated: If your song created a blank, unverified second profile instead of mapping to your existing page, the release needs to be reassigned to your existing profile.

Note on YouTube: For auto-generated YouTube Music Topic channels or Art Track routing issues, please refer to our dedicated guide: YouTube Topic Channel Remapping & Artist Separation.

Step 2: Submit a Profile Mapping Ticket via DistroVibe

Once you confirm the scenario, open a support ticket from your account:

1. Open your DistroVibe Dashboard and go to Help & Support.

2. Click New Request and select Distribution as the category.

3. Provide the specific release details:

   • Release Title & UPC

   • Track Title & ISRC

4. Describe your specific issue:

   • Scenario A: My music appeared on another artist's profile (Provide your correct artist profile link/URI and the incorrect profile URL where the song currently appears).

   • Scenario B: Another artist's song appeared on my profile (Provide your profile link/URI and the specific external song/album URL that needs removal).

   • Scenario C: A new/duplicate profile was generated instead of using my existing page (Provide your existing profile URL/URI).

5. Submit the ticket.

Processing Times & Verification

Once submitted, our team reviews the request and asks the affected stores to correct the artist mapping.

• Turnaround Window: Each store processes corrections on its own schedule, so timing varies by platform. We will update your ticket if we need more information.

• Confirmation: Stores usually do not send a confirmation when a correction is complete. We recommend checking your live DSP artist pages over the following days to confirm that your catalog has moved successfully.