The grace period
If a renewal payment fails — an expired card, insufficient funds, a bank decline — your account does not lock immediately. You get a 3-day grace period with full access while you sort out payment. This exists specifically because payment failures are often a quick fix (an expired card that just needs updating) rather than an actual decision to stop subscribing, and a 3-day window avoids penalizing that.
What you'll be notified with
You'll receive an email as soon as the payment fails, with a direct link to update your payment method — you don't need to hunt through settings menus to find where to fix it.
If it's not resolved within 3 days
If payment still hasn't gone through by the end of the grace period, your account moves into the same limited access described in "Can I cancel anytime?": your releases remain live, your dashboard, catalog, and analytics stay fully visible, and support tickets remain open — but new releases, video submissions, and marketing requests are paused until the subscription is renewed.
Fixing a failed payment
- Go to Settings → Billing.
- Find Manage Payment Method.
- Update your card or payment details.
- The next billing attempt will use the updated method — depending on timing, this may happen automatically, or you may see an option to retry the charge immediately.
Common causes of payment failures
- An expired card — the most common cause by far.
- A bank flagging the recurring charge as suspicious (some banks require you to actively approve subscriptions from new merchants).
- Insufficient funds at the moment the charge was attempted.
If you've updated your payment method and access still isn't restored after a reasonable amount of time, open a support ticket — this remains available to you even during the limited-access period.