What suspension means
A suspended account has restricted access as a result of a Terms of Service violation. This is a serious status, distinct from the limited access that happens when a subscription simply lapses (see "Can I cancel anytime?") — suspension is a compliance action, not a billing one.
What triggers a suspension
Common triggers include confirmed stream manipulation or fraud (see "Anti-fraud policy" in Distribution & Stores), repeated or severe content policy violations, or other confirmed Terms of Service breaches. Suspension isn't triggered by normal account activity, occasional support questions, or good-faith mistakes that get corrected — it's reserved for confirmed violations.
What changes when an account is suspended
A suspended account shows a clear notice within the dashboard, and functionality is restricted — the specifics depend on the nature of the violation, but this generally includes being unable to submit new releases or other content while the suspension is active.
What doesn't automatically happen
Suspension itself doesn't necessarily mean every existing release is automatically taken down — that's typically a separate, more severe action reserved for cases where the releases themselves are the problem (e.g. confirmed fraudulent streaming activity tied to specific releases).
If you believe your account was suspended in error
Open a support ticket explaining your situation as clearly and factually as possible. Our team reviews suspension appeals individually — provide any context or documentation that's relevant (for example, if a suspension was related to a streaming pattern flag, context about legitimate promotional activity you ran, as described in the anti-fraud article). Appeals are reviewed by a person, not resolved automatically, so a clear, specific explanation gets you a faster and more useful response than a general "please unsuspend me" message.