**How to Contact DistroVibe Support**

Need assistance with your DistroVibe account, release deliveries, or earnings? Our dedicated support team is available via our dashboard ticketing portal or direct email at [**support@distrovibe.com**](mailto:support@distrovibe.com).

**Method 1: Open a Ticket via the Dashboard (Recommended)**

Opening a ticket directly from your account routes your inquiry to the specialized team member handling that queue:

1. **Access the Support Hub:** Log in to your DistroVibe dashboard and head to the **Support / Tickets** section.

2. **Choose Your Topic Category:**

   * **Technical Issues:** Platform errors, upload bugs, UI glitches, or AI Studio failures.

   * **Billing & Subscriptions:** Plan upgrades, invoice queries, or renewal statuses.

   * **Payouts & Wallet:** Balance withdrawals, transaction statuses, or banking errors.

   * **Royalties & Accounting:** Royalty splits, mechanical collections, and monthly reporting.

   * **Publishing Administration:** Global performance collection and sync licensing inquiries.

   * **Artist Name Updates:** Metadata revisions and profile name changes.

   * **DSP Mapping & Remapping:** Linking your releases to the correct artist profile across Spotify, Apple Music, or Amazon.

   * **YouTube Official Artist Channel (OAC):** Verification and claim requests for YouTube OAC status.

   * **Social Platform Sound Matching:** Manual audio mapping on TikTok, Instagram, and Facebook sound libraries.

   * **Content Redelivery:** Re-transmitting updated audio or metadata packages to DSPs.

   * **KYC & Account Verification:** Identity validation, tax documentation, and proof of rights.

   * **Copyright & Infringement:** Takedown notices, sample clearances, and ownership claims.

   * **General Inquiries:** Feature suggestions and non-categorized questions.

3. **Provide Context:** Include relevant UPCs, ISRCs, release titles, error codes, and screenshots to expedite resolution.

4. **Submit & Track:** Click **Submit Ticket**. You can track updates and reply directly within your dashboard or via email notification.

**Method 2: Direct Email Support**

You can also reach us by emailing [**support@distrovibe.com**](mailto:support@distrovibe.com) directly from the email address linked to your DistroVibe account. Include your account ID, relevant UPC/ISRC numbers, and a detailed description of the issue in your message.

**Support Response Times**

* **Artist Plan:** Within 24 hours

* **Artist Pro & Label Plans:** Priority queue (under 6 hours)